Boxfish is required to collect and remit sales tax in a number of localities. The rate being collected on your invoice is determined by your billing address.

If you need to change your billing information because you don’t actually reside in a taxable locality, please contact our Support team at

Please also drop an email to if:

  • you believe you’re being charged in error.

  • your business is sales tax exempt. Include your tax exempt certificate and your Boxfish account number when you email Support.

  • you have any additional questions.

Adapted from the Basecamp open-source policies / CC BY 4.0.

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